Shipping / Delivery
Free delivery within next working day on UK orders over £50 (order before 3pm to guarantee same day despatch)
For orders over £50 (before VAT) we use Royal Mail Special Delivery or DPD, and you should receive your order the next working day
For orders under £50 (before VAT) we use Royal Mail First Class post and delivery should be next working day, but can be up to three working days
For orders in the Republic of Ireland, we use Royal Mail / AnPost Tracked and Signed or DPD and delivery is 3-5 working days
Note, we do not deliver to parcel motels
Common Delivery Questions
Q, I need it delivered to my work address, but my card address is home
A, Yes, that should be fine, as long as the card you use is a UK card, it supports 3Dsecure (where you get a text from your bank), or you use Apple or Google pay. If not, please drop us a quick email first and we'll make sure your order goes through smoothly
NOTE, we can not deliver to parcel motels, or forwarding services for export etc
Q, Do you deliver to BFPO addresses, and will it be VAT free?
A, Yes we do deliver to BFPO addresses and your order will usually be VAT free. Please use your cards registered address on your order and then add your BFPO address in the comments box or email us before you order. Note, your order may show VAT during your order placement due to your UK address, but the VAT will be removed by us when we process your order so rest assured you will not be charged VAT
Q, What happens if I'm not in to sign for my delivery?
A, Because we use Royal Mail for UK deliveries, your parcel will not be far away. The driver will leave you a card and you have three options.
- Collect your parcel from your local sorting depot. The depot is usually very near and the address will be on the card.
- Arrange redelivery at your work address. Go to the Royal Mail website and use the number on the card to arrange redelivery at a different address such as your work address.
- Choose redelivery on a different day. Using the number on the back of the card, you can choose to have your parcel delivered a different day