Shipping / Delivery
Free delivery next working day if ordered before 3pm on orders to UK addresses
For orders over £100 (before VAT) we use Royal Mail Special Delivery, and you should receive your order the within two working days
For orders under £100 (before VAT) we use Royal Mail post and delivery can take up to three working days
For orders in the Republic of Ireland, we use Royal Mail / AnPost Tracked and Signed and delivery is 3-5 working days
Note, we do not deliver to parcel motels
Common Delivery Questions
Q, I need it delivered to my work address, but my card address is home
A, Yes, that should be fine, but please email us first just to confirm (note, if you have purchased a tool from us before, no need to email first, please use your card address in the checkout, then add your delivery address to the delivery comments section in the checkout)
NOTE, we can not deliver to parcel motels, or forwarding services for export etc
Q, Do you deliver to BFPO addresses, and will it be VAT free?
A, Yes we do deliver to BFPO addresses and your order will usually be VAT free. Please use your cards registered address on your order and then add your BFPO address in the comments box or email us before you order. Note, your order will show VAT during your order placement, but the VAT will be removed by us when we process your order
Q, What happens if I'm not in to sign for my delivery?
A, Because we use Royal Mail for UK deliveries, your parcel will not be far away. The driver will leave you a card and you have three options.
- Collect your parcel from your local sorting depot. The depot is usually very near and the address will be on the card.
- Arrange redelivery at your work address. Go to the Royal Mail website and use the number on the card to arrange redelivery at a different address such as your work address.
- Choose redelivery on a different day. Using the number on the back of the card, you can choose to have your parcel delivered a different day