PC and Laptop requirements and questions
Is VAUX-COM compatible with Windows 7 and 8?
Yes, VAUX-COM runs on Windows XP, Windows Vista, Windows 7 and Windows 8 (Vista, 7 and 8 are ok in 32 or 64 bit)
I've got a desktop and a laptop machine in my garage. Can I use the software on both?
Yes. The license allows you to run the software on more than one machine, although you can only use one at the same time because you need to plug the hardware interface in to connect to the car.
Is the hardware USB or Serial, and how long is the cable?
It's USB and has a 2 metre cable
Questions about specific jobs
Can it show why an alarm has gone off?
Yes, when you select an Alarm on a model that records this data, there will be a separate "special functions" button, which will become active. If you press this button, you will see all the stored alarm codes
Can I replace an Astra H or Zafira B CIM unit?
Yes, this procedure is quite common on certain model cars and is easily done with VAUX-COM. A step by step guide is included in the VAUX-COM Wiki which you get as part of the tool
How do I know how to do these special procedures like replacing a CIM, or UEC?
All licensed VAUX-COM users get free access to the VAUX-COM/OP-COM information database.
Questions about pricing and how to buy
How much does VAUX-COM cost
Please visit our online shop for prices for this tool
Does it include everything I need
VAUX-COM comes complete with the latest version of software and interface, and a full license which gives you software updates, and access to our technical backup resources including the VAUX-COM wiki, priority email help and UK telephone support. You'll need your own laptop or PC with Windows software to run it
How much are software updates?
Since VAUX-COM was born more than 7 years ago, we have not charged any of our users for software updates, and have no plans to change that, so the answer is there are no current charges for updates to this tools software. However, just in case this changes at some point in the future, we say that this tool includes free updates for at least one year
I've seen/bought this cheap on ebay, is it real?
No, the cheap ones you see on ebay are fake or chinese copies and if you've bought one, you should complain to ebay and try to get your money back. Under no circumstances should you plug it into your car, or run the software they supplied as there's a high chance that when you buy fake or stolen software, you'll also get malware and a virus or two along for the ride